Care Home CoordinatorThe ClientOur client provides a premium quality home care to adults and the elderly with physical and learning disabilities. They have built up...
As a Care Co-ordinator, you will play an integral part in managing the daily communications of our site. You must be extremely personable as you will be liaising with the entire team to ensure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.
To be accountable to the Registered Manager for the smooth running of day to day Client/ CareGiver communication
Ensure outstanding compliance across the business and to support the business in achieving a minimum of "Good" in CQC inspections
To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time
Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims of the business
To answer the telephone promptly and professionally, dealing with any enquiries or queries
Ensure the provision of high quality care services to vulnerable people living in their own home
To record all new CareGivers and Clients on the system as soon as they are received
Report weekly KPI's to the Registered Manager and Owner
To identify and match the most suitable CareGivers for each package
To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner
Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system
To plan ahead to cover holidays, training and planned absence
To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
To participate in on call duties if required and deliver hands on care when necessary
To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business
Qualifications & Experience
Experience in a customer service setting, building up relationships - Essential
Use of a scheduling / HR / recording system - Desirable
Relevant qualification, such as Business Studies or Social Care - Desirable
Previous Domiciliary Care experience - Desirable
Abilities, Skills & Behaviours
Has the desire to make a real difference and greatly improve an already well-established business
Excellent customer service, communication and interpersonal skills
Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours
Extremely well organized, excellent planning and prioritising ability with high attention to detail
Ability to establish and maintain effective professional working relationships
Strong administration skills and ability to manage multiple work loads
Tate is acting as an Employment Agency in relation to this vacancy.