Customer Relations Executive

Job Ref: 156321
Sector: Customer Service
Job Type: Permanent
Date Added: 20 June 2018
  • Bedfordshire, England
  • £19,000 per Annum
  • Tate
  • 01908 200990

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Customer Relations Executive Full Time - Monday - Friday £19,00020 Days Annual Leave plus Bank Holidays, pension and discount cards.An exciting opportunity has arisen to work for a "blue chip" brand based in Bedford. They are looking for someone to work within their complaints department who has the ability to investigate and solve problems before offering the customer a solution. There is free parking and subsidised restaurant on site in their beautiful open plan offices. The benefits package includes a pension, 20 days holiday (plus 8 bank holidays) and an attractive staff discount programme with a number of retail outlets and restaurants.

Responsibilities:· Investigate and resolve complaints to an excellent standard and make sure all aspects of each customer complaint is looked into and every customer is offered a fair outcome. · To show empathy and to have the desire to "make a difference" to how every the customer feels about the brand.· To create customer emails using excellent written English confidently and clearly · You'll have experience of handling complaints and be able to use your initiative when solving problems. · Accurate data entry· Build and maintain great relationships with both customers and colleagues· Work to KPI's and team targets· To adhere to company policy and Financial Conduct Authority Guidelines· Must have a great eye for detail, be able to analyse a situation and make a decision based on all the information gathered. · Escalate any matters where necessaryThe Person:· Customer service experience is essential either face to face or on the phone· You must be positive and friendly · Undertake duties with enthusiasm and possess a "can do" attitude. · Strong interpersonal skills · Must be self-motivated and a problem solver· Have excellent listening skills· Be able to work well under pressure· Educated to GCSE standard or equivalentIf you are interested in this role please contact Tasha on 01908 200990.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
20/07/2018 08:06:02
GBP 19000 19000.