Customer Service Advisors, Permanent, Manchester City CentreAttention all Customer Service Professionals! Are you looking for something completely different and the next step in your career?...
Customer Service Advisor - Fareham £17,000-£17,500 with excellent benefits - Temporary and Permanent rolesTate has a fantastic opportunity to work as a Customer Experience Advisor for a world renowned company, where you will represent their portfolio of prestigious brands.If you have experience working within a customer service environment within an office/retail, or just have a true passion for quality then this could be the next exciting step in your career. You will work as part of a team providing advice and support to online and in-store consumers, over the telephone, by email or by Live chat, providing an excellent high touch service at all time.Key duties and responsibilities:· Communicate with consumers by telephone, email, live chat and in writing, using internal departmental systems· Provide advice, answer questions and promote brands in every interaction· Place orders, resolve technical queries and undertake associated administrative activities· Liaise with other teams and departments to ensure a full resolution for the consumer· Highlight opportunities to improve processes and the consumer experience and communicate regularly with colleagues· Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable. Liaise with various internal teams to ensure knowledge is maintained and current on brands, products, marketing, promotional events and pricing.
Skills and Experience:· Excellent communication skills both written and verbal· The desire to exceed customer expectations and ability to take ownership of issues· Ability to handle difficult situations and complaintsSuccessful applicants are required to work 9 to 5 Monday to Friday for the first two weeks whilst in training and then move onto the selected shift pattern.
Tate is acting as an Employment Agency in relation to this vacancy.