Customer Service Administrator

Job Ref: 155765
Sector: Administrators
Job Type: Permanent
Date Added: 20 July 2018
  • Eastleigh, Hampshire, England
  • £17,500 per Annum
    ANNUM
  • Tate
  • 02380 270242

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Customer Service Administrator - Eastleigh - £17,500

My client, a leading IT and Communications business is looking for an exceptional customer service administrator to support their clients who range from retailers through to hospitals.

They are open to candidates from a retail or office background as they will provide full training, all you need is a positive mind set and a strong work ethic.

The Customer Service Administrator is responsible for supporting the Data team with the following duties.

Responsibilities

Providing administrative tasks to support the team including order processing, telephone cover and monitoring of team task queues

Delivering a first class customer service using a variety of media i.e. telephone, ticketing system and emails

Effectively manage the customer expectation and follow through with promises made to the customer

Be empathetic and understanding to customer issues

Deal with customer complaints in a friendly, calm, professional and proactive manner

Be an active contributor to the operational environment and participate in the long term goals for the business

Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
19/08/2018 09:54:15
GBP 17500 17500.