People Services Team Manager

Job Ref: 155748
Sectors: Other, Customer Service, Human Resources
Job Type: Permanent
Date Added: 30 May 2018
  • Staines, Middlesex, England
  • £43,000 - £45,000 per Annum
  • Tate
  • 01895 257931

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People Services Team ManagerPurpose of the Role:Lead the People Services Team to deliver great customer service providing efficient and accurate administrative support. Ensure People Services provide a high level of service and accuracy to all internal and s customers at all times and ensuring all SLAs are met. Continuously look at ways to improve the support function through process improvements and by working closely with the wider HR team in understanding the needs of the business. Be able to provide meaningful MI from the People Services Team to support process changes and ensuring SLAs / KPIs are met. Continue to build a positive reputation out in the business by ensuring the smooth operation of HR administration. Key Accountabilities:· To deliver and demonstrate fair customer outcomes to customers · Be responsible for the shared inbox and ensure the team is managing this effectively and within SLAs · Support on key HR initiatives to better support the business · Continuously monitor and review HR Administrative processes to establish optimum efficiency and effectiveness of delivery to the needs of HR internal requirements and the needs of the business.· Proactively identify better ways of working with the wider HR team and develop close working relationships. · Be accountable for dealing with any escalations and discuss with People Services Manager · Work collaboratively with all other teams, in particular Payroll & HR systems Team to improve the central HR Operations function. · Management of People Services pages on internal intranet - ensuring that they are reviewed, refreshed and kept up to date with forms and process changes - management of the communication out to the wider business of process improvement and changes· Work closely with the HR Operations Manager to ensure an outstanding service is being provided and on key HR initiatives.Qualifications:· CIPD - level 3 qualified (desirable or keen interest in working towards) · Lean Six Sigma (desirable or keen interest in working towards)Skills Required:· Demonstrated successes in delivering process efficiency projects within an HR environment· High attention to detail with an ability to achieve efficient high accuracy· Demonstrable high standard of customer service· Stakeholder Management, ability to work with a variety of different people across the business · Proven experience in maintaining robust audit trails and responding to meticulous audit enquiries · Conscientious management regarding all aspects of confidentiality and data protectionWork Experience:· Experience of managing a team of administrators· Experience of working in a HR department Job Dimensions:· Manage a team of approx 4 Direct Reports.· Actively contribute as part of the departmental management team by providing guidance and support in subject matter area.· Lead, coach and manage the team, inspiring the team to be the best they can be. Ensure the team resources are managed effectively and activity prioritised to support business priorities. Ensure effective communication and performance management systems are operated including the setting of objectives and performance standards with regular reviews against progress and appropriate documentation.· Being innovative and forward thinking in the research and development of initiatives and encouraging idea generation from the team that deliver improvements, challenge costs and processes. Continually explore all opportunities and new developments. · Ensure new procedures, methodology and skills introduced within the team are documented and become firmly embedded in ways of working. · Proactively manage suppliers, to identify and deliver efficiency improvements and service enhancements that enhance the customer experience.· Thoroughly investigate any issue or complaint, identifying and providing a satisfactory solution for the customer/supplier and in the interests of the business, recommending and agreeing corrective and preventative action with your Line Manager to prevent reoccurrence.· Ensure there is a consistent, best practice coordinated approach to operational delivery activities, liaising with Business Unit team leaders to share and contribute to best practice in order to deliver business objectives and maximise operational efficiencies. · Support and work with colleagues to ensure a co-ordinated approach to service delivery activities, working cohesively on any identified opportunities, projects and initiatives to deliver a great customer experience, sharing and contributing to the development of best practice

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
29/06/2018 08:02:00
GBP 43000.00 43000.00.