Customer Service Executive

Job Ref: 155628
Sector: Customer Service
Job Type: Permanent
Date Added: 24 May 2018
  • Reading, Berkshire, England
  • £18,000 - £19,000 per Annum
  • Tate
  • 01189 586040

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A rapidly growing payment solutions company are currently seeking a Customer Support Agent to join their team located in Reading. You will be required to work 1 day of the weekend in every 3 to 4 weeks.

Responsibilities will include:- Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer;- Ensure 100% customer satisfaction;- Provide end to end support for all customer queries from the initial call to resolution;- Outbound support to customers to ensure smooth transition of service delivery;- Deal with customer complaints in a timely manner;- Liaise with internal customers in order to enhance the customer experience;- Liaise with the companys suppliers and partners in relation to the new customer approval process;- Detailed knowledge of overall Customer Service processes including logistics and on-boarding;- Supporting the department manager to ensure daily and monthly KPIs are adhered to

The successful applicant will be able to demonstrate:- Excellent attention to detail and the ability to always produce accurate work which is clear and complete;- Professional, clear and confident communication skills on the telephone;- Excellent verbal, written and communication skills;- Excellent organisation skills;- High energy with the ability to multi-task and prioritise as appropriate;- Excellent IT skills using Microsoft Office (Word, Excel and Outlook) together with the confidence to effectively use other in-house databases as required;- A proven track record in a customer service role;This is a permanent opportunity to join a friendly team located in central Reading. The organisation has grown rapidly in 2014 and taking into account growth plans for the coming years, there is lots of opportunity for you to develop your skills and progress your career.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
23/06/2018 08:44:52
GBP 18000 18000.