Engineer Allocator

Job Ref: 155110
Sector: Customer Service
Job Type: Permanent
Date Added: 04 May 2018
  • Dunstable, Bedfordshire, England
  • £19,000 - £21,000 per Annum
  • Tate
  • 01442 345 210

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Engineer Scheduler required for established company near Dunstable. The successful candidate will have experience of allocating engineers and assessing call priorityTate's client offers on-site parking, staff rest area, an active social club, 31 days annual holiday, sick pay and contributory pension scheme along with an excellent work environmentThe role is to take incoming requests from customers regarding breakdowns, log call details, assess call priority, allocate engineers, order necessary parts and estimate call duration to route planMain Tasks:· Take incoming requests from customers via phone and email· Log nature of call-out and assess priority of problem· Allocate engineer to attend call-out and estimate call duration for route planning· Order any parts required· Ensure engineers are allocated in logical geographical sequence· Ensure engineers are allocated sufficient workload - priority calls, maintenance and site visits· Ensure call-outs are seen within agreed SLA'sRequired Skills & Experience:· Experience of scheduling engineers· Good geographical knowledge of UK for route planning· Organised with good time management· Ability to work to deadlines whilst remaining calm· Able to prioritise and manage own workload· Excellent communication skills - verbal and written· Builds and maintains relationships with easeTo apply for this position, please submit your cv in MS-WORD format

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
03/06/2018 15:57:38
GBP 19000.00 19000.00.