Front of House Receptionist

Job Ref: 155080
Sectors: Receptionists, Customer Service, Secretaries
Job Type: Permanent
Date Added: 16 May 2018
  • Stoke Poges, Buckinghamshire, England
  • £19,000 per Annum
  • Tate
  • 01895 257931

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Job Title: Front of House Head ReceptionistResponsible to: Front of House Manager Guest Relations Manager Hours of Work: 40 hours a week, day or night shift on a rotating basis to include weekends and bank holidays as per the rota.Overall Purpose: To be a professional and efficient point of contact for all guests and members and ensure that they receive the highest standard of service and co-operation at all times, whilst ensuring the smooth running of all areas in both Mansion and Pavilion. Specific Duties:· To ensure that you are fully aware of all House and Pavilion tariffs, facilities and current activities. · To ensure that the guest experience from entry to the hotel through to departure is delivered according to Departmental Standard Operating Procedures and the guest expectation. · To have a supervisory presence at both reception desks, in order to meet and greet guests and ensure that they are roomed as per 5 star AA Standard Procedure.· To have a working knowledge of all Front of House related systems and equipment, Opera and Concept. · To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times. · To assist the Reception Manager and Guest Relations Manager in reviewing Departmental Standard Operating Procedures and objectives in line policy. · To review, update and merge guest profiles ensuring previous guests are recognise. · To proactively check guests arrivals for the following day ensuring any special requests are accurately registered on Opera and communicated to other departments as well as checking the set up of the special requests in the room prior to the guests arrival.· To recognise and acknowledge VIP Arrivals to all departments and to meet them upon arrival.· To provide an efficient and professional service at all times and deal with guest enquiries or complaints either by fax, telephone, letter or verbally. · To attend to all guest enquiries, requests and complaints promptly ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments. · To ensure the shift is well organised and that the team is allocated duties and that they are completed at the end of the shift.· To assist with the induction of all new starters and training of all Reception staff and to monitor performances.· To check that all postings, bills, accounts, cash and credit transactions, floats, adjustments, allowances, balancing and hand-over procedures are implemented proficiently.· To ensure the continual safekeeping of all cash/security/keys and that regular banking is made in compliance with laid down company policies and security arrangements.· To be aware of and adhere to health and safety, fire and bomb threat procedures. Also to report any item which causes concern to staff or clients. · To work to a rota set by your head of department including Night Shift cover when required and to understand this will be in accordance with business demands.

Tate is acting as an Employment Agency in relation to this vacancy.

15/06/2018 16:09:49
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