Customer Service Advisor

Job Ref: 154930
Sector: Customer Service
Job Type: Permanent
Date Added: 27 April 2018

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LV= is the country's largest friendly society, with over 5000 employees serving more than 5.5 million customers. They've come a long way over the last few years with greatly improved financial performance and huge business growth. LV= are looking to the future with confidence and enthusiasm as they continue to attract more and more customers and enjoy further success. Customers and members are at the heart of LV= and delivering excellence in customer service is part of what their brand is all about.Tate are proud to be working with LV= Liverpool Victoria to recruit a team of talented permanent Customer Representatives to join their office in Bristol

If you enjoy talking to others, take pride in what you do and want to work for an award winning employer - read on...

LV= know what makes their customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. Its the type of people who'll take the time to listen and then do whatever it takes to help.

LV= handles more than 18,000 calls a day so you will be busy talking to their customers giving them outstanding customer service. Each call you take will be answered with confidence, with a polite and friendly voice and you will then take ownership of tasks and queries for that customer. You will be empathetic, make their customers feel special and respond quickly to any requests. This role is answering all inbound calls that come into the friendly contact centre, typically the calls you receive will be to do with the insurance policies. Alongside this, you must ensure that the general administration of their policies is maintained and updated accordingly. Attention to detail is paramount and a confident working knowledge of Word, Excel and Outlook.

You will work 37.5 hours per week on a shift rota that will change every 8 weeks (Monday - Friday 8-8pm, Saturday - 9-5pm, Sunday and bank holidays-10-4pm) and you will enjoy a competitive salary of £17500 per annum and great company benefits including:· Competitive starting salary, which increases after first 12 months in role· Annual bonus scheme based on company and personal performance· 24 days' holiday, which increases after two years with the option to buy or sell additional days holiday· Relaxed, smart casual dress code · Free shuttle bus from North Bristol Rugby Football club· Opportunities for personal development, offering different ways for you to grow your skills and expertise; whether that's through mentoring, buddying and coaching opportunities· Access to our exclusive online shopping programme; designed to provide top savings from all your favourite retailers, in fashion, electronics, cars, books, travel and so much more· Great opportunities to be involved in charity events and fundraising · Competitive pension · Money off for you and your family for our LV insurance products - up to 50% discountYou will have:A positive and customer focused attitudeA previous background within a customer service roleA confident, clear and professional telephone mannerExcellent written communication skills

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
27/05/2018 15:23:06
GBP 17500 17500.