Care Co-Ordinator

Job Ref: 154873
Sector: Customer Service
Job Type: Permanent
Date Added: 26 April 2018
  • Uxbridge, Middlesex, England
  • £19,000 - £21,000 per Annum
  • Tate
  • 01895 257931

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Care CoordinatorJob DescriptionMain Duties & Responsibilities To be accountable to the Registered Manager for the smooth running of day to day Client/ CareGiver communicationEnsure outstanding compliance across the business and to support the business in achieving a minimum of "Good" in CQC inspectionsTo ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel timeEnsure consistent application of companies policies, procedures and approved practice; and to promote the aims of the businessTo answer the telephone promptly and professionally, dealing with any enquiries or queries Ensure the provision of high quality care services to vulnerable people living in their own homeTo record all new CareGivers and Clients on the system as soon as they are receivedReport weekly KPIs to the Registered Manager and Owner To identify and match the most suitable CareGivers for each package To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely mannerEnsure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the systemTo plan ahead to cover holidays, training and planned absenceTo maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files. To participate in on call duties if required and deliver hands on care when necessaryTo carry out any ad hoc duties given by the Senior Management Team to suit the needs of the businessPerson SpecificationQualifications & Experience Experience in a customer service setting, building up relationships - Essential Use of a scheduling / HR / recording system - Desirable Relevant qualification, such as Business Studies or Social Care - Desirable Previous Domiciliary Care experience - DesirableAbilities, Skills & Behaviours Has the desire to make a real difference and greatly improve an already well-established businessExcellent customer service, communication and interpersonal skillsGood computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledgeSelf-motivated and flexible, with a willingness to participate in an on call system for out of office hoursExtremely well organised, excellent planning and prioritising ability with high attention to detail Ability to establish and maintain effective professional working relationships Strong administration skills and ability to manage multiple work loads

Tate is acting as an Employment Agency in relation to this vacancy.

26/05/2018 15:24:00
GBP 19000.00 19000.00.