Customer Experience Adviser

Job Ref: 154822
Sector: Customer Service
Job Type: Temporary
Date Added: 25 April 2018
  • Fareham, Hampshire, England
  • £8.96 per Hour
  • Tate
  • 02380 835800

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I have a fantastic opportunity to work in a Consumer Contact Centre, as a Customer Experience Adviser. The role is based in the Fareham area and is an ongoing Temporary opportunity.Full time temporary on going until requirement expiresPay Rate: £8.96 per hourLocation: Fareham (Free parking on site)You will work as part of a team providing advice and support my clients Online and Instore consumers, over the telephone, by email or by Live chat, providing an excellent high touch service at all time.Key duties and responsibilities:· Communicate with consumers by telephone, email, live chat and in writing, using internal departmental systems· Provide advice, answer questions and promote brands in every interaction· Place orders, resolve technical queries and undertake associated administrative activities· Liaise with other teams and departments to ensure a full resolution for the consumer· Highlight opportunities to improve processes and the consumer experience and communicate regularly with colleaguesSkills and Experience:· Ability to handle difficult situations and complaints· Excellent communication skills both written and verbal· The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently· Previous customer service experience and knowledge of dealing with the general public · Computer skills (MS Office)

Tate is acting as an Employment Business in relation to this vacancy.

Tate
25/05/2018 16:09:22
GBP 8.96 8.96.