Case Support Administrator required for the UK Regulator of Pensions, in Brighton, for a 12 month fixed term contract, £24737. Support the Case Management team through the provision of a comprehensive and effective administrative service in relation to all case and local continuous improvement work. You will: Provide administration support on case and local continuous improvement work to the Case Management team Provide administration for internal and external case team meetings and calls, including coordinating timing, sending out agendas, taking minutes and ensuring minutes are agreed, ensure all case related correspondence is saved appropriately to the document management system Suggest process improvements to the line manager Assist in creation of case documentation (e.g. from templates), maintain hard copy case documents as required, system updates for cases to ensure accurate information for MI purposes Support the case teams in escalation of cases (e.g. to moderation panels or case committee) Provide general administrative support as required for the Case Management team Support new starters in the Case Administration and Management teams Flexible in approach and able to priorities work appropriately Data Entry/records Essential Skills: Able to Prioritise and have a flexible approach Excellent organisation skills Knowledge of operating model, value chain and business rules Thorough knowledge of Case and Project procedures Customer-focused approach with the ability to communicate effectively with all levels of management Stakeholder Management This is a full time role working Monday-Friday, 9-5pm (flexible working), civil service pension, 25 days holiday plus Bank Holidays, £24737 to start end of April/beginning of May. Please provide a cover letter in support of your application if interested.
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