Customer Service Executive

Job Ref: 153878
Sector: Customer Service
Date Added: 11 April 2018
  • Borehamwood, Hertfordshire, England
  • £20,000 per Annum
  • Tate
  • 01727 844799

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Customer Service Executive - Borehamwood - Temporary to Permanent - £20,000 annual salaryWe are looking for a highly motivated candidate to join a growing and fast paced department who pride themselves on delivering excellent customer service. The role is to act as the first point of contact for customers, whilst providing the highest level of customer care to both consumers and retailers.Key Responsibilities:-Communicating with customers by telephone, email and social media, listening and understanding customers queries regarding products and assisting as efficiently as possible-Learning about company products and keeping up to date with seasonal range changes in order to give knowledgeable advise to customers-Processing consumer orders on SAP and updating the spare parts website at all times-Liaising with warehouse managers to escalate urgent orders-Liaise with delivery companies to arrange delivery of spare parts for damaged products-Resolve warranty and non-warranty issues with consumers and retailers-Sending information to manufacturer for further inspection on repetitive damaged products-Reviewing daily Facebook consumer posts to minimise any negative impact to brandSkills:-Excellent communication skills both written and verbal-Previous customer service experience-Results orientated approach-Highly organised with good time management-Works well under pressure-Available immediatelyThe successful candidate for this position will be responsible for ensuring that all communication enables the company to continue to improve and maintain and deliver their high standard Customer service. The position requires the individual to take ownership of their business area and believe that exceptional customer service is pivotal to the success of the growing business.

Tate is acting as an Employment Business in relation to this vacancy.