Customer Experience Advisor

Job Ref: 153637
Sector: Customer Service
Job Type: Temporary
Date Added: 30 April 2018
  • Fareham, Hampshire, England
  • £9 - £9.10 per Hour
  • Tate
  • 02380 270242

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I have a fantastic opportunity to work in a Consumer Contact Centre, as a Customer Experience Adviser. The role is based in the Fareham area and is an ongoing Temporary opportunity, with the possibility of eventually going Permanent.

Pay Rate: £9.10 per hour

Location: Fareham (Free parking on site)

You will work as part of a team providing advice and support my clients Online and In-store consumers, over the telephone, by email or by Live chat, providing an excellent high touch service at all time.

Key duties and responsibilities:

· Communicate with consumers by telephone, email, live chat and in writing, using internal departmental systems· Provide advice, answer questions and promote brands in every interaction· Place orders, resolve technical queries and undertake associated administrative activities· Liaise with other teams and departments to ensure a full resolution for the consumer· Highlight opportunities to improve processes and the consumer experience and communicate regularly with colleagues· Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable. Liaise with various internal teams to ensure knowledge is maintained and current on brands, products, marketing, promotional events and pricing.

Skills and Experience:

· Excellent communication skills both written and verbal· The desire to exceed customer expectations and ability to take ownership of issues· The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player· Previous customer service experience and knowledge of dealing with the general public · Ability to handle difficult situations and complaints· Computer skills (MS Office)

Successful applicants are required to work 9 to 5 Monday to Friday for the first two weeks whilst in training and then move onto the selected shift pattern from week 3.

You will be selected to work on one of the following shift patterns:

X1 Week: Monday - Friday: 11:00am - 19:00pmX2 Week: Monday, Tuesday, Thursday, Friday and Saturday: 10:00am - 18:00pmX3 Week: Monday, Tuesday, Wednesday, and Thursday: 09:00am -17:30pm / Sunday: 10:00am - 16:00pm X4 Week: Monday, Tuesday, Wednesday, and Friday: 10:00am - 18:00pm - Saturday: 09:00am - 17:00pm

If this role is of interest and you are available for the required period, please contact Tate Chandlers Ford on 02380 270242.

Tate is acting as an Employment Business in relation to this vacancy.

Tate
30/05/2018 10:12:17
GBP 9.00 9.00.