Digital Customer Service

Job Ref: 153357
Sector: Customer Service
Date Added: 02 March 2018
  • Leicestershire, England
  • £16,000 - £17,000 per Annum
  • Tate
  • 0116 254 4416

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Are you somebody who thrives from providing excellent customer service skills?Tate are seeking a Digital Customer Service Advisor to join a leading service delivery centre in Leicester. This role is a fixed term contract for 6 months with the view to then go permanent. The salary is £16,000 with a potential £2,000 annual bonus.The newly renovated office is based just outside the Leicester City centre with very convenient transport links and free on-site parking. Please note that the working hours for this position are:Monday to Friday (Between 8:00 am to 7.00pm).Working two weekends per month with two allocated days off during the week. (Saturday and Sunday) 8:00am till 5:00pm / 1:00pm till 10:00pm. Please note that there will be an in-depth training program where you will gain all the product knowledge and skills in order to hit the ground running.Experience:· No call centre experience is required.· This role would suit someone who enjoys customer service and has good Administration and IT skills.Responsibilities:· Dealing with live chat, emails enquires and occasionally calling customers. · Handling incoming/outbound service/sales enquiries via telephone and email· Dealing with customer enquiries for service and vehicle repairs in an efficient and courteous manner.· Ensuring customer requirements are fully understood and communicated.· Handling customer objections and successfully converting enquiries.The company is a leading UK employer and was voted the Best Company to work for in 2017. They encourage promotion within and have set career plans to aim towards and achieve. The company offers additional benefits such as a company discounted car schemes, team building days, discounts in retail stores and rewards based on performance.Please apply below or contact Tate Leicester on 0116 2544416 for further information.

Tate is acting as an Employment Business in relation to this vacancy.