Customer Service Administrator

Job Ref: 153342
Sector: Administrators
Date Added: 02 March 2018
  • Welwyn Garden City, Hertfordshire, England
  • £19,734 per Annum
  • Tate
  • 01582 692543

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Tate are proud to have teamed up with Affinity for Business to become their trusted recruitment partner. Affinity for Business supply clean water and waste services across the UK and their vision is quite simply to be the most recommended clean water and waste service provider in England. Ensuring that the customer is at the heart of the business every step of the way.

We are looking for a number of talented Customer Service Administrators to join their friendly and supportive team on a permanent contract to start on Monday 3rd April 2018.

The hours of work are Monday to Friday 8.00am - 5.00pm with an annual salary of £19734.00 plus benefits including an enhanced holiday scheme, pension and healthcare. Affinity for Business recruit people who are driven, committed and pride themselves on giving a great customer experience and always putting their customers first. Take a look for yourself at Affinity for Business and see how you can be part of a leading customer focused business in a growing market. Role summary: · Supporting with updating the customer database in response to incoming and outgoing correspondence· Updating customer records to regulatory requirements to ensure accurate information is captured· Processing new customer contracts· Responding to customer queries by phone, email or letter· Making outbound calls to customers as required to keep them updated on the progress of their query· Working collaboratively with across the business to ensure that customer queries are monitored, escalated where necessary and resolved effectively and efficientlyThe ideal candidate: · Be able to engage and build relationships with both customers and work colleagues alike to deliver the best customer service experience possible· Possess a can do attitude· Comfortable working in a fast paced environment· Able to prioritise work load· Able to demonstrate clear and effective communication skills both written and verbal· Good attention to detail· Will be dynamic, creative, passionate and professional· Confident IT skills, in particular Word and Excel · A good level of numeracy with Maths GCSE Grade C and above required.Please contact Tate on 01582 692543 or email <mailto:> to apply

Tate is acting as an Employment Agency in relation to this vacancy.