Tri-Lingual Customer Service Advisor

Job Ref: 153333
Sector: Administrators
Job Type: Permanent
Date Added: 30 August 2018
  • Eastleigh, Hampshire, England
  • £21,000 - £25,000 per Annum
  • Tate
  • 02380 270242

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Trilingual Customer Service Advisor - £21,000-£25,000 - Eastleigh

I am currently recruiting for a trilingual (English, French and German) Customer Services Advisor to work for an international company based in Chandlers Ford.

This role would suit someone looking to build on their language skills and customer service experience by joining a growing company at an exciting time in its development.

Job Summary: To interact with our company's customers and provide information about the organisation's products and services, take and process orders, respond to customer issues and administer returns. All with the objective of providing great service and building solid long-term relationships with our customers

Key Duties & Tasks:

  • Respond to incoming requests - phone and email - from customers for product and service information
  • Assist customers in establishing best product and service solutions for their needs
  • Prepare and supply quotations as requested by customers
  • Load and process sales orders from purchase order receipt through to instructions to ship
  • Monitor and maintain Shipment Schedules, customer account data and any customer specific processes
  • Support External Sales Team by following up quotations, provide lead information and updating on product supply status
  • Support Finance, Technical Services, Marketing and Logistics in their objectives through provision of data, language translation, and other administrative tasks

Skills & Experience - Essential:

  • Spoken and written English, German and French to high level of fluency
  • Worked with ERP type systems to load, process, and report on data
  • Worked in commercial environment with deadlines and decision-making requirements

Skills & Experience - Preferred:

  • Previous experience in a Customer Services, Sales and/or Purchasing environment
  • Use of Microsoft Office applications - particularly Access, Word and Excel
  • Professional communication skills - both written and oral
  • Good time management and work prioritisation skills
  • Some experience of multi-channel distribution of industrial products and services across Europe, Middle-East, Africa and Indian sub-continent

Tate is acting as an Employment Agency in relation to this vacancy.

29/09/2018 09:47:09
GBP 21000 21000.