Software Helpdesk

Job Ref: 153059
Sector: Other
Date Added: 13 April 2018
  • Stevenage, Hertfordshire, England
  • £18,000 - £25,000 per Annum
  • Tate
  • 01462 455181

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Travel Industry Help-desk, Stevenage, up to £25,000 + benefitsAccessible by car from A1M and close to the train station.

We're recruiting for a professional, personable Technical Customer Support person to provide 1st line technical and operational support on a Travel software to travel industry professionals.Ideally, you will have experience from working in the Travel Industry, either from an IT Help-desk or front line operations where you have had first line experience of working with travel reservation systems.

In this job, you will be:

Answering and logging support requestsResearching and solving end line user problemsProviding system advice and support Assisting in the implementation of new customer websites and software Customer system training Testing and quality assurance of new functionsPreparation training documentation

Your work ethics and attributes should be:

To be proactive, organised, methodical and approachableHave good communication and customer service skillsAbility to prioritise and multitaskA proactive approach to learning and investigationAbility to take ownership for the resolution of issuesAttention to detailComputer literate and a natural with systems

Working Monday to Friday you can expect to receive a salary between £18,000 and £25,000 depending upon experience, plus a great benefits package.

If you have the industry experience to match the brief here, and would love to work in this help-desk support role, please use the APPLY button. Neil Copping from Tate will respond to all applications within 2 working days.

Tate is acting as an Employment Agency in relation to this vacancy.