Customer Renewals Associate

Job Ref: 153015
Sector: Administrators
Date Added: 12 April 2018
  • Slough, Berkshire, England
  • £22,000 - £23,000 per Annum
  • Tate
  • 01895 257931

Quick Apply

Request a callback

Send To A Friend

ROLE: Customer Renewals AssociateLOCATION: SloughRole Summary:Reporting to the Customer Renewals Manager, you will primarily manage client communications to provide a high quality of customer service, retain existing clients and increase the company's reputation and boost sales.As the Customer Renewals Associate, you will contact existing clients to renew their policies and prepare renewal documentation. You must have a professional understanding of what makes first-class customer service, as well as flexibility and ability to multi-task, with strong negotiating and problem-solving skills.Role Responsibilities:· Providing a focused and friendly service to all customers, providing quotations and assisting with queries, taking messages where appropriate· Assume ownership of the enquiry made until such time the issue is fully resolved.· Deliver a quality customer retention service , ensuring customer expectations are exceeded· Communicate quotations, advising the most appropriate in terms of price and cover to meet the clients needs· Responding to enquiries from clients received by email ensuring that all information required by clients is obtained and communicated in a timely manner· Maintaining the system for raising renewals and ensuring they are actioned before the renewal date· Telephone account management and the ability to build strong customer relationships. Maintaining an acceptable level of product knowledge by keeping up-to-date with product developments· Provide proactive customer communications and tracking of customer activities.· Other duties as assigned.Working Relationships of the Role:Customers, Support teams, Sales Teams

Tate is acting as an Employment Agency in relation to this vacancy.