Customer Renewals Associate

Job Ref: 153015
Sector: Customer Service
Job Type: Permanent
Date Added: 18 July 2018
  • Slough, Berkshire, England
  • £22,000 - £23,000 per Annum
    ANNUM
  • Tate
  • 01895 257931

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Customer Renewals Associate

Job Purpose

Reporting to the Customer Renewals Manager, you will primarily manage client communications to provide a high quality of customer service, retain existing clients and increase the company's reputation and boost sales.

As the Customer Renewals Associate, you will contact existing clients to renew their policies and prepare renewal documentation. You must have a professional understanding of what makes first-class customer service, as well as flexibility and ability to multi-task, with strong negotiating and problem-solving skills.

Main Responsibilities

  • Providing a focused and friendly service to all customers, providing quotations and assisting with queries, taking messages where appropriate
  • Assume ownership of the enquiry made until such time the issue is fully resolved.
  • Deliver a quality customer retention service at the brand, ensuring customer expectations are exceeded
  • Communicate quotations, advising the most appropriate in terms of price and cover to meet the client's needs
  • Responding to enquiries from clients received by email ensuring that all information required by clients is obtained and communicated in a timely manner
  • Maintaining the system for raising renewals and ensuring they are actioned before the renewal date
  • Telephone account management and the ability to build strong customer relationships. Maintaining an acceptable level of product knowledge by keeping up-to-date with product developments
  • Provide proactive customer communications and tracking of customer activities.
  • Other duties as assigned.

Key Relationships

  • Customers
  • Support Teams
  • Sales Team

Qualifications

  • Educated to A level or equivalent.

Experience

  • Enthusiastic, highly motivated team player
  • A commitment to providing good customer service
  • Excellent telephone manner
  • The ability to quickly and accurately enter information, produce documentation, and supply information
  • Strong written and oral communication abilities
  • Self-motivated and an enthusiastic team player
  • The ability to quickly and accurately enter information, produce documentation, and supply information
  • Good numeric skills and capable of multi-tasking
  • Looking to progress and build a career within a successful organisation

Competencies

  • Customer Service focussed
  • Communication
  • Ability to remain calm under pressure
  • Collaborative
  • Good interpersonal skills
  • Resilience
  • Flexibility

What's in it for you?

The benefits

  • We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So what can we offer you?
  • Generous holiday allowance
  • Private medical healthcare
  • Life assurance
  • Pension
  • Competitive pay and bonus scheme

Complimentary benefits, including Bike to Work, Childcare Vouchers and discount schemes

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
17/08/2018 09:16:34
GBP 22000.00 22000.00.