Customer Care Coordinator

Job Ref: 152766
Sector: Customer Service
Date Added: 14 February 2018
  • Hemel Hempstead, Hertfordshire, England
  • £18,000 - £20,000 per Annum
  • Tate
  • 01442 345 210

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Customer Care CoordinatorHemel Hempstead£18,000+Are you able to deliver a professional & helpful after-sales service to customers so that remedial works, investigations, defects & any other type of customer care issue can be received, investigated & processed for the customer.Responsibilities:-· Responsible for receiving information on all customer care issues into the business & inputting them as a case into our customer care database. · Liaise with the administration & service coordination team to get remedial or additional works raised & booked in whilst keeping the reporting customer up to date with progress.· Book in appliance service calls with the respective manufacturer & update both the internal system & the customer with the information.Skills:-· Strong desire to provide excellent customer service which will enable you to positively communicate important messages to our customers & professionally handle any issues that arise.· Comfortable communicating with people on all different levels & through a variety of methods such as telephone, email & face to face.· Strong organisational skills to balance various requirements of the role & ensure colleagues are working to support your projects.Please submit your cv in MICROSOFT WORD format.

Tate is acting as an Employment Agency in relation to this vacancy.