Customer Service Team Leader

Job Ref: 152592
Sector: Customer Service
Date Added: 05 February 2018

Quick Apply

Request a callback

Send To A Friend

Customer Service Team Leader Full time, Permanent £28,000 per annumSouth Nottingham Our client is an award winning, charismatic and highly-motivated leading supplier of industrial products, who are looking for a professional, approachable and confident Customer Service Team Leader to join their growing team. Duties will include, but not limited to:- - Give constant direction to team members to ensure that all customer inquiries are attended to on time and in the best way possible to give them satisfaction- Create better modes of operations to make customer service easier for both team members and customers- Make provision for a change of mode of operation when the existing one is not gaining maximum results- Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes- Observe performance of team members to identify their strengths and weaknesses and share and discuss with management- Ensure that all systems needed by the customer team members are available and in good working order to enable smooth flow of operations and customer satisfactions- Step in to attend to customers that are proving difficult to team members and resolve their complaints- Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labour- Create and implement work procedures that will enhance the organisation and departmental service delivery, operating procedures and standards- Providing help and advice to customers using your organisation's products or services- Communicating courteously and professionally with customers by telephone, email and letter- Investigating and solving customers' problems, which may be complex, or long-standing problems that have been passed on by customer service executives- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill- Issuing refunds or compensation to customers- Keeping accurate records of discussions or correspondence with customers- Analysing statistics or other data to determine the level of customer service your organisation is providing- Producing written information for customers, often involving use of computer packages and software- Maintaining/developing feedback or complaints procedures for customers to use- Improving customer service procedures, policies and standards for your organisation or department- Feedback possible improvements of customer service team to management- Involvement in staff recruitment and appraisals- Training staff to deliver a high standard of customer service- Leading or supervising a team of customer service staff- Learning about your organisation's products or services and keeping up to date with changes- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending coursesOur client requests you to have the following characteristics/requirements:-- Good judgement about when to use initiative and when to consult- Confident and resilient with handling complaints- Committed, positive, outgoing and approachable with a can do attitude- Advanced troubleshooting and multi-tasking skills- Proficient in English- Previous experience in providing customer service support and leading a teamWe are keen to interview people as soon as possible, please do not hesitate to contact Tate Nottingham for more details or apply directly on the link below.

Tate is acting as an Employment Agency in relation to this vacancy.