Team Leader

Job Ref: 152589
Sectors: Administrators, Customer Service
Date Added: 05 February 2018
  • Hitchin, Hertfordshire, England
  • Competitive
  • Tate
  • 01582 692543

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Tate are proud to be working ReAssure to recruit a Team Leader on a temporary basis, to support one of their teams in the Hitchin office. ReAssure is responsible for administering a variety of policies such as Pension, Life and Health and due to exciting growth, they have a requirement for a Talented Team Leader to join them for approx 12 weeks to coach and support a team of 12. Summary:You will be joining a company built on solid values who can offer career progression and the potential for you to contribute your skills and talents to a work culture shaped by mutual respect.

The Role:To lead a team of Customer Service Representatives and be responsible for the management, development and continuous improvement of a busy and productive Customer Service environment. Working to support the company's TCF focus and culture, you will be driven to motivate your teams and encourage best practices with regards to process and procedure.

Your duties will include:Ø Complete regular reviews with your team and ensure that personal development plans are updated and career progression plans are clearØ Coach and support the team with regards to delivering outstanding customer service at all timesØ Lead and motivate the team by displaying role model behaviours and the ReAssure valuesØ Allocate resources appropriately to ensure that customer demands are met at all timesØ Contribute and implement business change ideas or projectsØ Encourage two-way communication throughout the departmentØ Take ownership of informing key business changes to the teamØ Monitor and implement processes to ensure the team are monitored in the delivery of service to all customersØ Prepare and deliver detailed MI to the management team on a monthly and quarterly basisØ Agree, set and monitor objectives for all team and customer activities that are consistent with team and departmental objectivesØ Ensure that all activities are conducted in line with legislative and industry guidelinesSkills and Experience:We are looking for people with a positive outlook, who can adapt to change whilst maintaining honesty and integrity.If you have worked within a regulated environment previously, this will be an advantage as ReAssure takes the data protection of their customers seriously.

You must be able to demonstrate:Ø A proven background within a Customer Service environment, ideally within a managerial capacityØ Confident IT skills coupled with excellent problem solving skillsØ Ability to analyse and manipulate comprehensive dataØ A coaching and supportive management styleØ A high level of accuracy and attention to detail

Tate is acting as an Employment Business in relation to this vacancy.