Customer Service Admin work

Job Ref: 152385
Sector: Customer Service
Job Type: Permanent
Date Added: 30 April 2018
  • Welwyn Garden City, Hertfordshire, England
  • £20,000 per Annum
  • Tate
  • 01462 455181

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An opportunity for someone with a passion for giving high quality customer service by email, telephone and through web chat enquires. This is a busy role, perfect for someone who can work at a pace. What's more, there is a sociable team spirit here so if team collaboration is important to you - read on.

Firstly, you should know that the hours here are on a rota and will change a little week to week. You'll work 40 hours a week, between the hours of 8.30am - 7pm Monday to Friday. So if you start at 8.30, you'll finish early and if you start at 11am you'll finish at 7pm. The rota is created in advance so you'll know what hours you are working.The team take turns in covering a Saturday morning shift every 6 weeks too, this is just from 9am-12pm.

Benefits here include: £20,000 basic salary with a contributory pension scheme. 20 days holiday + bank holidays, health care, free parking, training, career development and super modern office environment. Here is a little more about the work:

Taking Inbound calls and emails from customers related to services enquiriesMaking outbound calls to customers following up enquiries and promote course availability Updating the data baseMonitoring and chasing outstanding paymentsManaging and processing online bookingsBooking training venues Contributing to team meetings and helping team meet their KPIs Processing expenses and maintaining diaries

As our ideal person you will have:

Experience in dealing with business and public customers The ability to multi task and remain calm under pressureGood numeracy and literacyWorking knowledge of Microsoft Office products (Word, Excel and Outlook) Accurate data entry skillsThe interest to work and socialise with your team peersA confident telephone mannerA flexible working attitudeA driving licence is an advantage but not essentialSuccessful candidates will require DBS clearance If this role excites you, please use the APPLY button, attach your CV so Tate can contact you regarding this position in Welwyn Garden City. Tate will endeavour to contact you in the next 2 working days.

Tate is acting as an Employment Agency in relation to this vacancy.

30/05/2018 16:03:20
GBP 20000.00 20000.00.