Software Engineer (Linux) Night Shift

Job Ref: 151904
Sector: Other
Job Type: Permanent
Date Added: 04 November 2019
  • Guildford, Surrey, England High Street Guildford Surrey GU1 3AA
  • £35,000 - £40,000 per Annum
  • Tate
  • 01483 533 707

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**Software Engineer (Linux) Night Shift**



4pm-12am shift

Our client is looking for an experienced Support Engineer to provide technical support and maintenance to all of their customers. This role is to cover the 4pm-12am shift to support their international customers, with some flexibility to the start time.


  • Respond to customer requests for technical support services
  • Troubleshoot customer technical issues (including analysing traces), ensuring that details are accurately logged in the ticket tracking system and that the Support SLA's are met
  • Maintain appropriate communications with customer for all issues, managing the customer on escalation calls when required
  • Perform customer patching and upgrades
  • Create and distribute customer ESOWs
  • Update internal documentation as and when required

Skills and Experience:

  • Excellent verbal and written communication skills
  • Excellent problem-solving and trouble shooting skills
  • High attention to detail
  • Linux experience is essential
  • Good working knowledge of TCP/IP networking and VOIP
  • Creation and maintaining of VMs
  • Good working knowledge of ISRs, SBCs and Nagios monitoring an advantage
  • AWS experience an advantage
  • ITIL experience

For further information on this role, please contact the Guildford branch on 01483 533707.

Tate is acting as an Employment Agency in relation to this vacancy.

04/12/2019 12:35:23
GBP 35000.00 35000.00