1st Line Support Engineer

Job Ref: 151904
Sector: Other
Job Type: Permanent
Date Added: 01 August 2019
  • Guildford, Surrey, England High Street Guildford Surrey GU1 3AA
  • £25,000 - £26,000 per Annum
  • Tate
  • 01483 533707
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1st Line Support Engineer



Our client is looking for a professional and driven Support Engineer to provide support and maintenance services to their customers.


  • Provide 1st-line support - handling customer calls, gathering all relevant information, qualifying and logging issues
  • Updating ticket management system ensuring all customer issues are updated and tracked
  • Collect logs for analysis
  • Collect traces for analysis
  • Analyse logs
  • Where appropriate refer customer issues to 2nd level support
  • Assist the delivery teams to build and deploy new customer solutions based on low level design specifications
  • Working with other departments within the business to ensure customer are receiving an excellent service
  • Assist with ad-hoc internal network and IT tasks

Key Skills/Experience

  • IT-based degree level qualification or equivalent IT knowledge to the required level
  • Excellent written and verbal communication skills
  • Excellent problem solving skills
  • Creating and maintaining VMs
  • Good working knowledge of TCP/IP networking - firewalls and routers an advantage
  • SIP/VOIP experience would be an advantage
  • Hands-on TDM/VOIP Telephony experience
  • ITIL experience

For more information on this role, please contact the Guildford branch on 01483 533707.

Tate is acting as an Employment Agency in relation to this vacancy.

31/08/2019 08:52:45
GBP 25000.00 25000.00