Client Support Advisor Whiteley -£18,000 £19,000 Permanent position to start ASAPThis is an exciting opportunity to work within incredibly smart, modern open plan offices with...
Client Support Advisor - Whiteley -£18,000 - £19,000 - Permanent position to start ASAP
This is an exciting opportunity to work within incredibly smart, modern open plan offices with a fun and friendly team environment. This role is fast paced so you will need energy and meticulous attention to detail as your role is key to the business.
The key purpose of this position is to take inbound mortgage calls from mortgage intermediaries who require information with regard to new lending, further advances and porting. Resolve any queries they may have, provide agreement in principles, escalate complaints where required and deliver high standards of customer service.Receive calls, provide information to the broker and deal with any queries that they have effectively and provide excellent customer service. Participate actively in telephone campaigns where required for both intermediary and customer campaigns Deal with calls, emails and faxes, and communicate with intermediaries, internal and external contacts on outcomes as required. Meet and exceed, where appropriate, agreed service standards for both internal and external customers. Update intermediaries on the status of their clients applications; provide clear and concise communication as required and on a timely basis. Resolve technical queries and complaints within personal levels of expertise and escalate where necessary. Anticipate and maximise full conversion opportunities by feeding back any appropriate information to the relevant stakeholders. Identify and escalate any instances of fraud or other suspicious activities and report these to line management. Follow and keep up to date with current best practice and regulatory requirements and recommend improvements or changes to procedure
The company offers 26 days holiday rising to 28, pension, health care, bonus, free parking, life cover and a season ticket loan
Tate is acting as an Employment Agency in relation to this vacancy.