Senior CSO

Job Ref: 150885
Sector: Customer Service
Date Added: 27 November 2017

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Tate have teamed up with Barnet Homes, one of the UKs top housing associations and are recruiting for a full time Senior Customer Service Representative

This position is a temporary ongoing contract paying £16.00 per hour

The post itself requires someone with experience of managing a team or senior experience in a contact centre

Alongside being the front line contact for the whole of Barnet Homes the SCSR will :

· Provide line management to 6-7 Customer Service Officers including task allocation, training, monitoring, support and supervision to ensure individual and team performance objectives are met

· Ensure that the technology provided in the Contact Centre including QL, Keyfax, Mears Appoint and Cisco is fully utilised to meet customer and business needs at every stage.

· Ensure that all relevant processes and procedures are followed correctly including those regarding compliance such as safeguarding, data protection and health & safety· Optimise efficiency and value for money in the repairs service by ensuring that repairs are accurately diagnosed, repairs policy is adhered to and orders are raised and passed on to contractor partners

If you have the skill set required of managing a customer service team and delivery exceptional customer service, apply now!

Tate is acting as an Employment Business in relation to this vacancy.