Customer service advisor

Job Ref: 150702
Sector: Customer Service
Date Added: 20 November 2017
  • m5 3ef, Greater Manchester, England
  • £20,000 per Annum
  • Tate
  • 0161 828 5402

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Tate are currently recruiting or customer service advisors for our client in Salford Quays on a permanent basis.This is an exciting opportunity to join the worlds market leader in the highly specialised area of probate debt recovery in a customer and client advisory capacity.To succeed you'll need excellent communication skills, a compassionate and mature approach and be able to work well under pressure and as part of a team. You'll take pride in what you do and really care about providing an exceptional customer experience. In return, our client will provide a fantastic working environment, together with the training and development you need to develop, progress and make the most of your skills. Key responsibilities: Liaising with customers and clients Maintenance of accurate account information Achievement of internal call quality expectations Achievement of clear key performance indicators To operate compliantly within clearly defined guidelines Essential skills: A compassionate and mature approach Excellent communication - call centre / telephony experience preferred Ability to make confident decisions Ability to establish good working relationships To work well under pressure and work with a wide variety of people A consistent professional approach to all tasks Computer literate What's in it for you? Luxurious office environment in a superb location 31 days holidays per year including 8 bank holidays Reserved secure car parking spaces available Comprehensive benefits and discounts package Healthcare Scheme Company pension plan Life Assurance Childcare voucher scheme & Cycle2work schemeHours of work are 37.5 hours per week based on a rota shift:Monday to Thursday 8am to 16.00 and 12.00- 8pm Friday 8am to 15.30 and 10am to 17.30Saturday working one in four 9am until 13.00Immediate interviews are taking place call Stacey today to discuss further 0161 828 5400 or email

Tate is acting as an Employment Agency in relation to this vacancy.