Support Coordinator

Job Ref: 150378
Sector: Administrators
Date Added: 08 November 2017
  • Winchester, Hampshire, England
  • £18,000 per Annum
  • Tate
  • 01962 841827

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Our Winchester client requires an organised articulate person to work out of their Alresford/Alton office.Purpose of roleTo make sure customers receive excellent customer service. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role within the company. Key responsibilityTo make sure staff are appropriately allocated to customers so that care is delivered inline with customers requestsDuties · Liaise with the lead coordinator to make sure sufficient staff with the right skills mix are recruited to meet the needs of the business. Arrange cover for staff sickness, absenteeism or holidays· Accept, allocate and process new referrals promptly · Process changes to customers needs· Make sure there is sufficient cover to deliver customer care and support on time· Monitor the allocation of staff to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance· Use IT systems to allocate staff to customers.

Work with supervisor(s) to appropriately match staff to customers taking account of:o Staff skills, experience and time to safely deliver the care and support plano The customers preferences and needso Travel arrangements, routes and working patterns to make efficient use of staff time whilst meeting the needs of customerso Changes in care provision and support o Priorities when there are unexpected emergencies· Distribute staff rotas weekly

· In some offices, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations· Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon· Keep all information about customers and their families or representatives secure and confidential except where policy requires you to share to protect the interests of our customers · Carry out general office duties. Prepare reports as required as required by the registered manager· Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding · Work with the team and other health and social care professionals to deliver high quality home-care services and to make improvements where necessary· Work flexibly as part of the team and apply company policies and procedures at all timesThis list is not exhaustive and additional duties may be required.

Tate is acting as an Employment Agency in relation to this vacancy.