German Speaking Client Services Assistant

Job Ref: 149990
Sector: Customer Service
Date Added: 01 March 2018
  • City of London, London, England
  • £25,000 - £27,500 per Annum
  • Tate
  • 0203 096 4670

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We are looking for a positive and proactive German Speaking Customer Service Advisor to support our client who is an international Foreign Exchange firm based near Tower Hill. The role is a permanent opportunity paying around £27,500 per annum plus bonus and salary can be negotiated up for the right applicant. You will be fluent in German and have experience dealing with customer service queries within a Financial Services setting. You will also have responsibility for developing and maintaining successful relationships with prospective and existing clients as well as providing client support activities. Responsibilities include; - Managing client accounts and dealing with client queries- Provide technical support such as resetting client passwords on their online accounts and coaching them in navigating the online platform - Respond to customer queries using chat software, telephone, email and via the CRM system - Actively promote products to customers and prospective customers- Provide customers help with products and services - Represent the company at live events (seminars & trade shows) and conducting webinars- Assist in related projects, such as marketing campaign and translations into target language as well market analysisEssential skills: - German speaker (fluent or native)- Excellent customer service & negotiation skills- Self-motivated and a good team player - Undergraduate degree, preferably in Economics or Finance OR at least a couple of years of relevant experience in Financial Services Desirable skills:- Knowledge of and interest in trading and foreign exchange (FX) In conclusion this is a permanent post, looking to pay up to £27,500 per annum plus a generous bonus scheme and would require an individual with interest or exposure to Financial Services or FX.This really is a great opportunity for a recent graduate or an individual with experience in FOREX to really get involved in a busy, demanding role within a professional and well respected company in the heart of London.

Tate is acting as an Employment Agency in relation to this vacancy.