Customer Service Administrator + Advisor

Job Ref: 149454
Sector: Customer Service
Date Added: 06 October 2017
  • Luton, Bedfordshire, England
  • £18,000 - £22,000 per Annum
  • Tate
  • 01442 345 210

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My client is a along standing business, supporting and supplying to the UK, European and Global electrical distribution market Electrical component businessImport and exportDistributor;To start in November 2017 ideallya 12 month contract minimum;A lovely work environment; Great peopleYou will have a good telephone manner, be a confident communicatorYou will be organised, proactive and a strong team player;Customer Service AdministratorA maternity contractA full time roleMonday to Friday 0900 to 1730£18,000 to £22,000 salaryBased in Luton;Parking on site· Full time contract role· Management and organisation of incoming customer service queries via telephone and e-mail. · Ensuring the smooth running of the customer service processes.· Supporting and working with colleagues and supervisor to successfully meet targets.· Be organised, efficient and confident to tackle customers and challenges head on. · Provide monthly reports regarding the debit notes and queries. Key Role Tasks:· Investigate, log and oversee debit notes and queries. · Answer calls to support Sales but mainly customer query calls regarding; debit notes, delivery discrepancies and proof of delivery requests. · Identifying areas of improvement to eliminate debits caused by client errors. · Work alongside customers, Key Account Support and Key Account Managers. Also good communication marketing, technical, financial and logistics departments to ensure the smooth running of functions supporting the account relationship. · Adapting to the job where needed and providing ongoing reports on the day to day running of the customer services department. You will be a team player and have a confident telephone manner

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