Customer Services Advisor

Job Ref: 149241
Sector: Customer Service
Date Added: 29 September 2017

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Would you like to work for an award winning business thats been recognised as a great employer by Times Best Companies? Would you like the opportunity to work for a company who can offer career progression, exciting benefits and an attractive salary? Tate are proud to be working in partnership with Ikano Bank in Nottingham to attract talented customer focussed individuals.

Multi-award winning Ikano Bank operates in 9 countries and has been providing finance in the UK for 22 years, working with some of the biggest names on the high street. Originally part of the home furnishings group IKEA, they share the same values and are still owned by the founder; Ingvar Kamprad. You may have already heard of Ikano Bank UK as they are proud sponsors of the Nottingham Robin Hood Marathon.

We are looking for enthusiastic and passionate professionals to join a supportive and friendly Customer Service team in Nottingham city centre. The contact centre is a fast paced environment, so you will need to be positive and adaptable to change whilst delivering a high level of customer service at all times. Tate have a number of permanent opportunities available across a variety of working patterns.

Ikano Bank want you to tailor the service you offer their customers, so you will need to be able to work independently to make sure the right outcome is delivered, but equally youll be comfortable working together with your team to improve the customer experience across the bank.

Lets make a difference to finance for the many people
Acting as a key point of contact for existing and new customers, you are expected to provide an unforgettable service to our customers each and every time.
Youll use your communication skills and questioning techniques to build rapport, trust and gain your customers confidence.
Youll quickly identify your customers needs and meet those needs whilst managing their expectations appropriately.
Your role will include processing credit applications, updating account information, investigating account queries and carrying out all transactions and processes accurately.
Maintaining a commitment to the company vision, youll work within the spirit of the organisation, ensuring that fair treatment of customers is central to everything you do.

Tate is acting as an Employment Agency in relation to this vacancy.