Job Ref: 148854
Sector: Receptionists
Date Added: 15 September 2017
  • Hemel Hempstead, Hertfordshire, England
  • £21,600 per Annum
  • Tate
  • 01442 345 210

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My client is a corporate private medical clinic; non surgical and out patient only

Patient Services AdvisorHemel Hempstead, HertsFull Time (7 day shift rota)

A permanent role

You must be flexible and be able to work shift work;Our Patient Services Advisor team will be central to ensuring our patients receive impeccable, second to none, service at our state of the art, private health clinic. This is a key position involving reception and administration duties, billing and invoicing.The ideal candidates will not only have experience in a customer or patient service environment and excellent communication skills, but will demonstrate the enthusiasm and drive to provide an outstanding level of customer care to our patients, both face to face and on the phone.Providing an exceptional front of house reception experience to all patients, ensuring their comfort throughout their visit

Fielding calls and enquiries in a warm and professional manner

Undertaking a wide range of administrative duties including those associated with billing and paymentsUsing computerised patient administration systems to make appointments and manage the patients visit to the clinic, ensuring patient confidentiality and discretion at all times.

Coordinating with other departments and healthcare workers to ensure every patient pathway is seamless.This is a key role and the successful candidate must:Have high standards of personal presentation in keeping with a quality healthcare environmentHave a proven track record in a customer care setting, ideally GP or dentistry practise, Hospital or clinic reception etc.Be articulate, confident communicators who are able to build rapport with patients, ideally with some knowledge of medical terminology

competitive salary package and benefits;

Tate is acting as an Employment Agency in relation to this vacancy.