Tate recruitment are currently working in partnership with The Think Money Group for customer service advisors for their offices based in Trafford Park. The customer service advisor will be working within the Banking Team, responsible for providing an outstanding level of service to all customers. Ensuring all queries are dealt with in an efficient and accurate manner.Responsibilities:The Customer Service Adviser Level 1 is responsible for providing an outstanding level of service to all customers. They must ensure customer queries are dealt with in an efficient and accurate manner, with fair customer outcomes at the heart of everything they do.1. Taking calls from Think Money Personal Account customers in order to deal with any account queries that they have, to include, but not limited to:o External transferring of customer funds.o Ordering of cards, PIN reminders and paying-in books.o Amendments to contact details as requested by customers.o General balance and transaction enquiries.2. Ensuring that good customer outcomes are promoted at all times.3. Operating within quality guidelines and external regulators, specifically the FCA.4. The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures5. Ensuring that all work carried out is to the highest standard, in line with the policies and procedures set out by Think Money.6. The protection of client privacy and commercial confidentiality.7. Attain & maintain competence under Think Money Groups Training & Competence Scheme.8. Reach and maintain Key Performance Indicators expected of a Level 1 Customer Service Advisor to required standards and specified timescales9. Carry out all duties in a manner that reflects Think Money Groups values at all times.10. Undertake any further duties determined as reasonable and necessary in fulfillment of the role.Essential Criteria · GCSE Math and English at least Grade C· Proven listening skills· Ability to empathise with and understand clients individual circumstances· Proven ability of achieving consistent KPIs both individually and in a team capacity· Strong organisational skills · Intermediate computer Skills· Strong communication skills· Able to work compliantly to defined standardsIn return our client offers:· Outstanding career progression within your first 12 months· Company Pension Scheme (Currently 2% matched by the business)· Childcare vouchers · Basic 23 days holiday (excluding bank holidays)· Extra days holiday for every year length of service (Capped at 28 days) · Buy and sell holiday entitlements (up to 5 days per year) · Charity volunteer day· Free parking - either in our onsite or offsite Car Parks· Shuttle service from offsite Car Park and Local Tram Stop (Cornbrook) · Staff discounts - e.g. Merlin Entertainments, Costco, Metrolink Annual Tickets· On site Gym with personal training sessions and classes · Subsidised onsite Café with Costa coffee shop· Weekly onsite Car Valeting service· Concierge service including dry cleaning and shoe repairsWorking hours are 37.5hours per week between 8.00am-20.00 Monday to Friday.This is an excellent opportunity to join a company that has been voted in the best 100 companies to work for. Immediate interviews are taking place. Call Stacey today on 0161 828 5403 to discuss further
Tate is acting as an Employment Agency in relation to this vacancy.