Travel Consultant

Job Ref: 147672
Sector: Customer Service
Date Added: 07 August 2017
  • St. Albans, Hertfordshire, England
  • £22,000 - £26,000 per Annum
  • Tate
  • 01727 844799

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A busy and expanding company based in St Albans requires an experienced Travel Consultant, with a lot of experience dealing with enquiries over social media, to join their team. The role will be based in a busy environment with a high volume of calls and enquiries each day. The right candidate must be able to multi-task and prioritise a heavy work load.

The role will include the following duties:

  • Providing the best Customer experience using multiple channels including, phone, email, web chat and social media.
  • Working to tight deadlines to meet client needs, analyse problems, offer solutions to customers and negotiating the best deals.
  • Confirming web bookings, paying attention to passenger details and travel documentation.
  • Providing information about additional products or services, i.e. luggage, transfers, car hire.
  • Liaising with our resort teams and assisting them where possible.
  • Resolving holiday cancellations and changes, finding suitable alternatives and communicating with customers.

The ideal candidate must have experience in a similar role and have the following skills:

  • Working knowledge of the travel and tourism industry.
  • Extensive experience using all social media, in a travel role. i.e Hootsuite, Twitter and Facebook.
  • Excellent communication skills- both written and verbal.
  • A keen eye for detail and strong accuracy.
  • Strong team player.

Please note this role involves shifts and weekend hours every other weekend.

Tate is acting as an Employment Agency in relation to this vacancy.