Complaints Advisor

Job Ref: 146196
Sector: Customer Service
Date Added: 24 October 2017
  • Maidenhead, Berkshire, England
  • £21,000 - £23,000 per Annum
  • Tate
  • 01189 586040

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Complaints Handler

My client has a fun and innovative environment where they like to take on individuals who are driven and ambitious. They like to promote from within first which shows that they are passionate about developing talent from within.Role and Responsibilities · The purpose of the role is to ensure that all complaints are administered, investigated and resolved in accordance with company standards· Accurately and consistently update the system· Look for opportunities to identify on-going issues and eliminate repeat complaints in order to improve our overall customer experience· Assisting the team when required by taking on additional tasks or key activities to manage workloads· Working within and helping to maintain a customer focused team environment · Providing assistance and support when required to the business to improve the handling of Complaints day to daySkills required· Previous experience in a complaint handling environment· Positive attitude· Excellent written and verbal communication skills· Ability to work under pressure and to be able to show a flexible and adaptable approach· Problem solving skills· Time management skills, with the ability to review, organise and prioritise· Ensuring accurate & timely records are maintained

Tate is acting as an Employment Agency in relation to this vacancy.