Engineering Help Desk Advisor

Job Ref: 143671
Sector: Administrators
Date Added: 02 October 2017
  • Feltham, Middlesex, England
  • £13 - £14 per Hour
  • Tate
  • 01582 692543

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Engineering Help Centre Advisor - Feltham, Middlesex - Temporary - Full Time - £13.22 per hour + unsociable hours bonus.**THIS ROLE IS SHIFT WORK, INCLUDING NIGHTS AND WEEKENDS**Job Purpose:To ensure the resolution of faults or other issues raised by customers, through the delivery of excellent customer service.Role Responsibilities:· This is a customer facing role which involves answering all incoming customer calls to the Engineering Help Centre.· Monitor, interpret and interact with a wide variety of computer based systems including, but not limited to: Maximo; BMS; SCADA; Works Approval; Salto; CCTV; and historical databases.· Communicate with a wide range of customers and internal / external stakeholders; questioning for more information.· Ensure all calls to Engineering Operations are answered within the required SLA.· Report on progress, current status and risks through electronic systems, meetings and conference calls.· Identify, action and/or escalate issues that have the potential to prevent Engineering from meeting our customers needs.· Ensure all work is scheduled correctly using the system and ensure inefficiencies such as duplicate faults are detected and eliminated.The Ideal Candidate:· Computer literate and competent with Microsoft Office packages.· The ability to apply judgement and decide whether further action or escalation is required.· A clear focus on the delivery of the SLA is essential.· The ability to communicate with all levels of staff and to deal professionally with colleagues, customers and business partners.· A confident communicator.· A "can do" approach.· Flexible, able to adapt to change and work under pressure.To express interest in this opportunity, please apply below or contact Sammy Markwick at Tate on 07867 192270 for further information.

Tate is acting as an Employment Business in relation to this vacancy.