Customer Care Administrator

Job Ref: 142678
Sector: Customer Service
Job Type: Permanent
Date Added: 13 June 2019
  • Romsey, Hampshire, England Budds Lane Romsey Hampshire SO51 0HR
  • £18,500 - £19,500 per Annum
    ANNUM
  • Tate
  • 02380 270242
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/tania/tate-logo-sole.png

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Customer Care Administrator - Romsey - £18,500 - £19,500

For decades my client has been designing and manufacturing products for residential and commercial clients and the aim to provide simplicity and efficiently to their customers.

The role of the Customer Care Administrator is to be the first point of contact for their clients and handle general enquiries through to emergencies. They are looking for someone with strong customer service and organisational skills to join their small and friendly team.

Duties include:

  • Being the main point of contact for customers and engineers regarding service and breakdown issues via telephone and email
  • Distributing work to engineers and preparing paperwork ready for invoicing
  • Processing product and spares orders for customers
  • Inputting data onto the internal database and making amendments to bookings
  • Administration support for installation and service planning
  • Sending out quotations to clients via email and post

This is a fast paced role so you need to be able to make decisions quickly and think on your feet. You will be liaising with people at all levels and handling a wide range of enquiries so you must have a confident telephone manner with the ability to show life skills. Strong organisation skills are key for this role as it is varied and challenging.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
13/07/2019 14:10:19
GBP 18500 18500