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Member Representative Job Description

About you: Would you like a versatile role within one of Nationwide’s 700 branches that enables you to really make a difference for our members?

As a Member Representative working for a building society, you’ll have the opportunity to change someone’s life for the better. If you’d like to take care of our members/customers – from guiding them through online banking to discussing our range of services – whilst adapting your style to suit their individual needs, then this could be the perfect opportunity for you.

The great part about this role is the variety it offers. It’s a vital position within the branch, and, working closely as a team, Member Representatives provide the gateway to protecting and looking after our members by showcasing all the things that Nationwide offers.

What you’ll be doing

From online banking demonstrations and educating members on our digital services and easier ways to bank with us, there’s also the opportunity to work on the counter completing transactions, as well as having conversations about protection for members’ homes and lives. There’s no doubt that the Member Representative role is multi-faceted – but don’t worry, you’ll be trained up on every aspect.

Every branch is different, and we build up our knowledge day in, day out to ensure we can answer all our members’ queries. They are the most important part of our day. This role is a permanent full-time position, 35 hours per week, Monday to Saturday. 

Plus, there’s a range of employee benefits on offer, including access to an annual performance-related bonus, 25 days’ holiday, pro rata, life assurance worth eight times your salary, and a personal pension – if you put in 7% of your salary, we’ll top up by a further 16%. You’ll also have access to training to help you develop and progress your career as part of the Member Representative team and beyond.

Skills, qualifications and experience we’re looking for

Membership Representatives are at the frontline in protecting our members, helping us build our society together. We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse.  

We’d love to hear about:

  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role

In a nutshell

We’re a building society, not a bank. We want to help our 16 million members in the way that’s easiest for them, whether that’s in person, over the phone, via digital channels or using video technology. Whichever way they choose to contact us, there’ll be a friendly human at the ready. Our customers are members of our society and now more than ever they need our help. You’ll use your people and customer service skills to guide them through these difficult times.

Contact your local Tate branch to enquire about current vacancies with Nationwide, or click here to browse all available jobs.