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Inbound Customer Service Advisor Job Description

About you: Would you like to help our customers sort out their finances from the comfort of their own home from the comfort of yours?

If you’ve got a customer service background, and you’re a confident communicator looking to take on a new challenge, this could be just the job for you. We’re looking for Customer Service Advisors to join our team.

What you’ll be doing

Handling a range of inbound calls as an Inbound Customer Service Advisor, you’ll play a central role when it comes to supporting our members. You could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each customer, and making sure they get the outcome that’s right for them.

Bring your enthusiasm for helping and we’ll give you full training before you take a single call. Strong teamwork is built into the way we do things so, even based at home you’ll have lots of support from friendly colleagues.

There’s a competitive salary on offer, based on your customer service experience, working from home, between 8am-8pm Monday to Sunday. You’ll work five days out of seven, having more than four weeks’ notice of your shift pattern, and typically you'll work six out of nine weekends (a Saturday or Sunday, not both).

Plus, there’s a range of employee benefits including access to an annual performance-related bonus, 25 days’ holiday, pro rata, life assurance worth eight times your salary, and a personal pension – if you put in 7% of your salary, we’ll top up by a further 16%. You’ll also have access to training to help you develop and progress your career as part of the Customer Service Advisors team and beyond.

Skills, qualifications and experience we’re looking for

We’re looking for people who:

  • Are passionate about doing the right thing for our customers
  • Have good IT skills
  • Enjoy working within a fast-paced environment
  • Have good attention to detail and accuracy
  • Are confident on the phone and able to build rapport with customers
  • Are committed and willing to learn

You don’t need financial services or call centre experience as you’ll be fully trained. What’s important is that you want to get things right for our members and leave them smiling. And we’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse.

We’d love to hear about:

  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role

In a nutshell

We’re a building society, not a bank. We want to help our 16 million members in the way that’s easiest for them, whether that’s in person, over the phone, via digital channels or using video technology. Whichever way they choose to contact us, there’ll be a friendly human at the ready. Our customers are members of our society and now more than ever they need our help. You’ll use your customer service skills to guide them through these difficult times.

Contact your local Tate branch to enquire about current vacancies with Nationwide, or click here to browse all available customer service jobs.