Operations manager

Comms: - responding immediately to all inbound comms (emails, voice-messages, live calls) - updating customers prior to them contacting us - being on top of all VIP client bookings - updating staff and directors
Sales: - maximising sales enquiries - ensuring emails and voice messages are responded to quickly - ensuring as many live calls are answered avoiding them diverting to call centre - ensuring "failed" online payments are followed up immediately - being on top of pending sales
Ops: - ensuring all shipping docs are sent out (post, courier and email as applicable) as early as poss - keep clients updated - ensuring all pick ups (collections) are booked as early as possible and ensuring there are no failed pick ups - being on top of tracking to ensure all delivery commitment dates are adhered to
Reporting :- maintaining various exception reports and updating directors including - overweights report, tracking issues report, todays pick up report, documents to send report, invoicing report for account customers, customer complaints report, staff holiday report, training report
Staff:- managing staff including daily staff output, overtime, holiday requests, timekeeping and training

Tate is acting as an Employment Agency in relation to this vacancy.