Customer Service Advisor

Quick Apply

Request a callback

Send To A Friend

The position: Customer Service Advisor Length of temporary contract: 3 months, potentially longer
Where: Eastleigh Salary: £8.50 per hour (with a considerable increase after 3 months, if the contract is extended)
A values driven organisation who invest in their staff and offer excellent opportunities for progression.
Work office hours Mon-Fri, based within a Contact Centre environment, this position is fast-paced and interesting with the purpose of providing excellent service to customers. This position does not involve any sales.
The position:
* Answer enquiries from customers, accurately diagnosing the reason for the call.
* Raising work orders and making appointments for work to be undertaken with Contractors
* Provide advice to customers
* Carry out administration tasks required that relate to resolving customer contact
The person:
* Previous contact centre experience or front line service experience will be highly desirable.
* Evidence of customer service soft skills including empathy and taking ownership
* Ability to adhere to scheduled timescales
* Good IT Skills, with the ability to learn internal systems quickly.
* Confidence to be solution orientated when handling angry or challenging customer complaints
Parking is available however limited. Free parking is a short 10 minute walk away.

Tate is acting as an Employment Business in relation to this vacancy.