Customer Service Advisers Watford Temporary positions 2 months £9.00 per hourWe are currently recruiting for customer service advisers to support our clients growing team. This...
New Application Coordinator
To proactively manage new accreditation requests from start to finish, ensuring the client achieves their accreditation in the shortest time possible.
Liaise assessment team to ensure prompt completion of all activities within the assessment process through to the point of certification being awarded.
The scope of this role includes all forms of accreditation offered by, both for customers new to us and existing customers extending scope. This will be from the receipt of application through to close out of priority 1 and 2 issues raised on the assessments.
Liaise with Legal department to issue contracts and IP licences
Liaise with ATO and assessment team to schedule the required assessments
Coordinate certification of all 3 elements in order to sign off the ATO
Issue certificate/plaque (where applicable)
Ensure completion of outstanding P1 and P2 issues within agreed timelines.
Complete a weekly report to inform BDMs of status of applications
Coordinate the assessments needed to move ATOs and Trainers from Interim accreditation to first accreditation.
Archive applications not progressed after 3 months in accordance with Quality Policy
Process daughter office applications
Process Affiliate applications
Process Invigilator applications
- Assist and help team members on request to ensure team objectives are met
- Promptly file and manage all documentation in relation to work in accordance with policy
- Complete regular and ad-hoc reporting to agreed deadline
- Participate in meetings and projects (ad-hoc)
- Good knowledge of the QMS documentation
Minimum 2 years administration experience
Develops good working relationship with customer; listens to understand requirements & gain insight.
Deals with customer issues in a timely and professional manner.
Demonstrates flexibility within normal working practice to meet special customer requests.
Tate is acting as an Employment Agency in relation to this vacancy.