Customer Service Advisor, Farnborough <25k

Customer Service Advisor
ASAP Start
Mixed Shit Pattern - Mon - Fri, 6am - 2pm or 2pm - 10pm
Tate are looking for Customer-Oriented service representatives to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.

Key Responsibilities:
Greet customers warmly and ascertain the reason for calling
Resolve customer complaints via phone, email, social media or chat Work with customer service manager to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction
Contact businesses by telephone to promote the App and services Explain the product and service to potential customers
Deliver scripted sales pitch to potential customers
Pass leads to the Manager of Sales for follow up
Handle customer questions
Experience and Education
· Call Centre experience of at least 1-2 years
· Relevant work experience in Sales and telemarketing
· Proficiency in relevant computer applications
· Excellent Communication and written Skills
Key Competencies
· Excellent verbal and written skills
· Attention to Deal
· Patient/Resilient
· Works well under pressure
· Highly Motivated
· Persuasive
· Tenacious

Tate is acting as an Employment Agency in relation to this vacancy.