Customer Services Executive

My client is a corporate business within the fleet services and automotive industries;
A full time role
a 6 month contract
Monday to Friday 0900 to 1715
Salary c£22K
Customer Services,
Provide the highest level of customer service to customers across all brands. As the first point of contact on a day-to-day basis, the role involves ensuring that all customer requirements are met in an effective and efficient way, within set SLAs and line with corporate and client policies.
Role Specific
Ensure the highest level of customer service in relation to:
Responses to customer calls, emails and other requests striving to deliver a first time resolution
Co-ordination of incoming customer cases where first time resolution is not possible, engaging with other
teams and monitoring and progressing actions as appropriate
Accurate quotations being provided to customers
Correct and relevant advice given to customers
Responding and managing customer queries utilising all correct systems
Maintaining process and client guidelines in appropriate systems
Contributing to the team and overall Engage Customer Services department by:
Contributing to team and department meetings
Buying into and contributing to any department change projects
Assisting in the training of any new team members
Following all relevant policies and procedures including client specific
Adhering to and delivering against appropriate business controls are maintained
Contributing to assigned improvement projects and initiatives

Tate is acting as an Employment Agency in relation to this vacancy.