Customer Services

Customer Service Advisor
Salary: £17,000
Location: Luton
Full time
Do you have call centre experience and demonstrate excellent customer service skills?
If the answer is yes then read on...
Set in the suburbs of Luton and boasting breath taking offices were on the search for passionate and experienced customer service advisors.
You would be responsible for the following duties:
Responding to incoming phone calls and correspondence in the form of letters, emails and social media
Spoken and written language skills (including business correspondence), thorough understanding of the native culture
Delivering service excellence by efficiently problem-solving and reacting to customer situations in a professional, polite and clear manner
Meet standards in volume, quality, performance & attendance
Follow company protocols
Demonstrate a positive attitude, professionalism, initiative, and flexibility in performing daily job functions
Understanding and applying the brand policies & empowerment to resolve the customer service requests raised, or creating & agreeing action plans to lead to resolution
Accurate logging of all contacts and following up on action plans using a case management system
The ideal candidate must be personable, have call centre based experience and show empathy when dealing with queries.

Tate is acting as an Employment Agency in relation to this vacancy.