IT Helpdesk

Our client, one of the most prestigious automotive brands in the world is looking for a highly driven individual to work within their 1st Line Support Team.

Key responsibilities of the role include:

  • Providing 1st Line Helpdesk support to their customers

  • Working at the forefront of the support department

  • Prioritising and logging support requests

  • Liaise with clients remotely to diagnose and resolve problems and escalate complex issues to the Second Line Helpdesk Support Technician and Senior Systems Administrators as appropriate

  • Supporting the IT team on projects as required

Essential Skills and Experience:

  • Fluent in spoken and written English

  • Ability to manage and organise themselves

  • Good time management skills

  • Strong problem solving skills

  • Strong level of customer service

  • Attention to detail

  • Hardware/Software troubleshooting and diagnostic skills.

  • Experience with providing remote assistance using desktop sharing applications or over the phone.

  • MS Office 2010, Internet Explorer, Windows 7 and Lotus Notes

Desirable Skills and Experience:

  • Any experience of working in helpdesk type and/or process-oriented environment would be beneficial

  • A+ \ MCTS Qualification

  • Experience of Windows Mobile and IOS.

  • Active Directory

  • SCCM

If you feel that you have the necessary skills and experience for this position then please apply - Thank you.

Tate is acting as an Employment Agency in relation to this vacancy.