Back Office Administrator

About the role:

This is a vital role within Nationwide's Savings processing centre and your key objective is to learn, understand and process specific Savings related administrative duties in an efficient, timely and productive manner.  

You will be required to perform a 7 hour working pattern between 8 am – 5 pm Monday – Friday.  Weekend working may be expected with working patterns being from 9 am - 5 pm for both Saturday and Sunday.

The role will involve:

- Data inputting
- Checking paper and scanned applications for completeness
- Updating missing data and identifying anomalies
- Contacting customers for missing/unclear information – either via the phone or in writing
- Processing transactions (financial/non financial) and reports
- Account opening.

About you:

This role does not require you to have any specific Savings related experience for you to apply. If you can demonstrate an ability to thrive in a busy admin role, can bring a positive and professional attitude and a delivery focus we would like to hear from you.

Experience of working within a financial / customer service based institution is desirable but not essential, as all our advisors will undergo an induction and specific training aligned to the duties you will be required to perform. In addition to this, you will receive coaching and support to further build on your existing skills enabling you to make a great contribution to the business during peak periods.

The ideal candidate will have:

- PC literate, experience of using systems and confidence learning new ones
- English and Maths G.C.S.E or equivalent
- High levels of accuracy and speed – to process bulk volumes of applications efficiently
- Ability to follow processes/procedures
- Flexibility / Open to change
- Basic telephony skills
- Basic letter writing skills
- Effective verbal communication skills – good questioning and listening skills
- Excellent time management and ability to manage your personal workload
- Ability to work under pressure.