Back Office Administrator

About the role:

This is a vital role within Nationwide's mortgage processing centre and your key objective is to learn, understand and process specific mortgage related administrative duties in an efficient, timely and productive manner.

The role will involve:

- Data inputting
- Checking paper and scanned applications for completeness
- Updating missing data and identifying anomalies
- Contacting customers with updates and to gather missing/unclear information – either via the phone or in writing

About you:

This role does not require you to have any specific mortgage related experience for you to apply. If you can demonstrate an ability to thrive in a busy telephone based administration role, can bring a positive and professional attitude and a delivery focus we would like to hear from you.

Experience of working within a financial / customer service based institution is desirable but not essential, as all our advisors will undergo an induction and specific training aligned to the duties you will be required to perform. In addition to this, you will receive coaching and support to further build on your existing skills enabling you to make a great contribution to the business during peak periods.

The ideal candidate will have:

- PC literate, knowledge of using systems and confidence learning new ones
- English and Maths G.C.S.E or equivalent
- High levels of accuracy and speed – to process bulk volumes of applications efficiently
- Ability to follow processes/procedures
- Flexibility / Open to change
- Excellent telephone manner and communication skills
- Letter writing skills
- Effective verbal communication skills – good questioning and listening skills
- Excellent time management and ability to manage your personal workload
- Ability to work under pressure.